FAQ's

We accept trade-in of all types and sizes of diamond, gemstone and precious metal jewellery as long as they are authenticated by us as real and legit, including loose diamonds, fancy colored diamonds, sapphire, ruby, jade, yellow gold, rose gold, white gold and platinum.

Diamond ICQ is the most trusted independent diamond retailer and distributor in Hong Kong with close to 30 years of experience. We are a proud holder of 8 key accreditations locally and internationally, which we have the largest retail selection of diamonds and jewellery in the city. We are also one of the few active diamond buyers in Hong Kong, providing highly competitive offers for immediate cash value for your diamonds. By trading in, we guarantee you will always be able to find your next diamond or jewellery piece with our incredibly large product selection.

You can instantly start trading-in by first getting a quote via our online quotation system. Alternatively, you can also bring them to our showroom directly together with relevant receipts, certificates and documentations, if any.

No, there is no cap on your diamond's value or size when you sell to us. The good news is that we also don't have a minimum carat requirement too.

Yes, we warmly welcome our clients who wish to schedule an appointment and are happy to host you in our showroom.

No, we don't charge any commission or extra fees when you buy or sell diamonds and jewellery on our platform.

No, not necessarily. You can also send in your items by arranging a courier. We strongly advise to choose a reputable courier with proper shipping insurance for valuable items.

Yes, it is generally very safe to ship diamonds. We strongly advise to pick a reputable forwarders like Fedex, DHL and UPS, as well as having your diamond's value fully declared and insured. These are our standard procedures when we ship out diamond and jewellery to our customers.