FAQ's

We are one of the largest diamond suppliers in Hong Kong, we specialise in selling natural diamonds of all shapes and sizes, including rare coloured diamonds. All our diamonds are GIA or IGI certified.

Yes, Diamond ICQ's domain is verified as a trusted website, where all our connection and customer data are securely encrypted and protected. We also only use trusted couriers such as Fedex, DHL and UPS, opting for fully insured options to protect our client's interest.

You can begin by searching for your ideal stone in our 'Diamond Finder', or you can also start building your diamond ring directly by choosing your ring type in 'Ring Builder'.

Yes, all of our diamonds, including natural, coloured and lab made diamonds are 100% authentic, verified by our founding team members in every trade. They are all verified by GIA and IGI, and every stone that we sell comes with relevant official certificates and documentation.

Yes, our showroom is located in Tsim Sha Tsui, Kowloon. Our exact address is: Unit 1101-2, Winfield Commercial Building, 6-8 Prat Avenue, Tsim Sha Tsui, Hong Kong. Please make appointment in advance.

Due to the nature of diamond trading and tailored jewellery sizes , we cannot not accept any cancellations or returns once your order is placed. However, we guarantee to fully refund any fake or illegitimate products that we sold.

Yes, we are known for our professional jewellery and gemstones appraisal and consultation services. Please phone or WhatsApp our gemstone specialists at +852 6688 7759 or click on the speech bubble at the bottom right corner of our website for live online customer support! You can also schedule a free consultation session with our customer representatives in our showroom here.

Click on the speech bubble at the bottom right corner of our website to chat with us instantly during our office hours between 9am - 7pm (GMT+8). You can also call or WhatsApp us at +852 6688 7759.

Yes, you can browse our live diamond stockpile via our diamond finder and make an appointment to view in our showroom before paying. You can also make a direct appointment to our showroom here.

We offer a complimentary one-time resize and jewellery polishing service within the first year of purchase to all our customers.

We accept most major credit cards, including Visa, MasterCard, American Express, Union Pay and Apple Pay.

We accept cash, bank transfer, EPS, FPS, PayMe, Cheque and Cashier Orders. We also accept most major credit cards , including Visa, MasterCard, American Express, UnionPay, Apple Pay and WeChat Pay .

We accept United States Dollars (USD), Hong Kong Dollars (HKD), Renminbi (RMB).

Yes, it is generally very safe to ship diamonds. We strongly advise you to pick a reputable forwarder like Fedex, DHL and UPS, as well as having your diamond's value fully declared and insured. These are our standard procedures when we ship out diamond and jewellery to our customers.