FAQ's

We buy any types and sizes of diamond, gemstone and precious metal jewellery as long as they are authenticated by us as real and legit, including loose diamonds, fancy colored diamonds, sapphire, ruby, jade, yellow gold, rose gold, white gold and platinum.

You can instantly start selling by getting a quote via our online quotation system. Alternatively, you can also bring them to our showroom directly together with relevant receipts, certificates and documentations, if any.

Diamond ICQ is the most trusted independent diamond retailer and distributor in Hong Kong with close to 30 years of experience. We are a proud holder of 8 key accreditations in Hong Kong and internationally. We are also one of the few active diamond buyers in Asia, offering the most compeitive diamond buyback prices that also guarantees instant cash or transfer below $10 Million HKD.

No, there is no cap on your diamond's value or size when you sell to us. The good news is that we also don't have a minimum carat requirement too.

You will receive immediate payment by via FPS, PayMe (HK Only) or bank wire for up to $10 million HKD.

Yes, we warmly welcome our clients who wish to schedule an appointment and are happy to host you in our showroom.

Yes, but you will have to either send in or bring in your diamond to us for a detailed professional appraisal. We also offer GIA and IGI official diamond certification services.

No, we don't charge any commission or extra fees when you sell on our platform.

No, not necessarily. You can also send in your items by arranging a courier. We strongly advise to choose a reputable courier with proper shipping insurance for valuable items.

Yes, it is generally very safe to ship diamonds. We strongly advise to pick a reputable forwaders like Fedex, DHL and UPS, as well as having your diamond's value fully declared and insured. These are our standard procedures when we ship out diamond and jewellery to our customers.

Trading in your items mean you will receive Diamond ICQ store credits instead of cash, you can use our store credits to purchase your diamond or jewellery within the next 6 months. Our trade-in offers can be up to 20% higher than our cash offers depending on your item.

We accept trade-in of all types and sizes of diamond, gemstone and precious metal jewellery as long as they are authenticated by us as real and legit, including loose diamonds, fancy colored diamonds, sapphire, ruby, jade, yellow gold, rose gold, white gold and platinum.

Diamond ICQ is the most trusted independent diamond retailer and distributor in Hong Kong with close to 30 years of experience. We are a proud holder of 8 key accreditations in locally and internationally, which we have the largest retail selection of diamonds and jewellery in the city. We are also one of the few active diamond buyers in Asia, offering the most competitive diamond buyback offers. By trading in, you will inistantly receive get up to 20% more in Diamond ICQ store credits! We guaarantee you will always be able to find your next diamond of jewellery piece with our incredibly large product selection.

You can instantly start trading-in by first getting a quote via our online quotation system. Alternatively, you can also bring them to our showroom directly together with relevant receipts, certificates and documentations, if any. If you decide to trade-in your item after getting your quote, you will receive Diamond ICQ store credits in your account, which you can use to purchase other diamonds and jewellery from us within the next 6 months.

No, there is no cap on your diamond's value or size when you sell to us. The good news is that we also don't have a minimum carat requirement too.

Yes, we warmly welcome our clients who wish to schedule an appointment and are happy to host you in our showroom.

No, we don't charge any commission or extra fees when you buy or sell diamonds and jewellery on our platform.

Your trade-in credits can be used anytime without an expiry date.

No, store credits are not convertible or transferable.

Yes, you can use your store credit in our showroom or online store.

You can login to your account and check your balance under 'Summary'. Alternatively, you can phone us and our team will be able to access your store credit records.

Yes, you can use your store credits for purchases in our online store.

No, not necessarily. You can also send in your items by arranging a courier. We strongly advise to choose a reputable courier with proper shipping insurance for valuable items.

Yes, it is generally very safe to ship diamonds. We strongly advise to pick a reputable forwarders like Fedex, DHL and UPS, as well as having your diamond's value fully declared and insured. These are our standard procedures when we ship out diamond and jewellery to our customers.

Via our 3-Step Online Quotation System, you can easily upload your item and certificate images for us to provide an accurate quotation.

You can submit up to 5 items per quotation, and there is no quotation limit per customer, meaning you can quote as many as you want.

Ideally, you should provide at least ONE item image and ONE certificate image, together with your contact information. For items without any certificates, please refer to our jewellery and diamonds grading and certification services here.

Yes, but you will have to either send in or bring in your diamond to us for a detailed professional appraisal. We also offer GIA and IGI official diamond certification services.

You can easily take or upload photos via our intuitive quotation submission flow here.

You can begin getting your quotation here.

The beauty of natural diamonds is their uniqueness, which documenting every inclusion on the certificate is impossible. Therefore what we quoted are based on information provided by the certificate, which there are still many uncertainties until we can inspect the actual stone or item. Our quotation price range takes care of these discrepancies.

Your quote is valid for 48 hours upon our confirmed quotation.

If you are willing to accept our offer, you must confirm within 48 hours by making an appointment to our showroom to complete the sale. If you are from overseas, you will have to ship us your item.

We are one of the largest diamond suppliers in Hong Kong, we specialise in selling natural diamonds of all shapes and sizes, including rare coloured diamonds. We also source lab made diamond for customers on request, which you can also find in our consignment stockpile time to time. All our diamonds are GIA or IGI certified.

Yes, Diamond ICQ's domain is verified as a trusted website, which all our connection and customer data is securely encrypted and protected. We also only use trusted couriiers such as Fedex, DHL and UPS, opting for fully insured options to protect our client's interest.

You can begin by searching for your ideal stone in our 'Diamond Finder', or you can also start building your diamond ring directly by choosing your ring type in 'Ring Builder'.

Yes, all of our diamonds, including natural, colored and lab made diamonds are 100% authentic, verified by our founding team members in every trade. They are all verified by GIA and IGI, which every stone that we sell comes with relevant official certificates and documentations.

Yes, our showroom is located in Tsim Sha Tsui, Kowloon. Our exact address is: Unit 1101-2, Winfield Commercial Building, 6-8 Prat Avenue, Tsim Sha Tsui, Hong Kong

Due to the nature of diamond trading, tailored jewellery sizes and personal hygiene, we cannot not accept any cancellations or returns once your order is placed. However, we guarantee to fully refund any fake or illegitimate products that we sold.

Yes, we are known for our professional jewellery and gemstones appraisal and consultation services. Please phone or WhatsApp our gemstone specialists at +852 6688 7759 or click on the speech bubble at the bottom right corner of our website for live online customer support! You can also schedule a free consultation session with our customer representatives in our showroom here.

Click on the speech bubble at the bottom right corner of our website to chat with us instantly during our office hours between 9am - 7pm (GMT+8). You can also call or WhatsApp us at +852 6688 7759.

Yes, you can browse our live diamond stockpile via our diamond finder and make an appointment to view in our showroom before paying. You can also make a direct appointment to our showroom here.

We offer a complimentary one-time resize and jewellery polishing service within the first year of purchase to all our customers.

We accept most major credit cards, including Visa, MasterCard, American Express, UnionPay and Apple Pay.

We accept cash, bank transfer, EPS, FPS, PayMe, Cheque and Cashier Orders. We also accept most major credit cards with an extra 3% surcharge, including Visa, MasterCard, American Express, UnionPay, Apple Pay and WeChat Pay (1.5%).

We accept United States Dollars (USD), Hong Kong Dollars (HKD), Renminbi (RMB) and Diamond ICQ Store Credits.

Yes, it is generally very safe to ship diamonds. We strongly advise to pick a reputable forwarders like Fedex, DHL and UPS, as well as having your diamond's value fully declared and insured. These are our standard procedures when we ship out diamond and jewellery to our customers.

Currently, we only offer instruments for direct credit card purchases from our showroom. Please find partnering institutions, details and surcharge below:

We aim to deliver your items in the fastest time possible! We ship out online orders within 2 working days from Hong Kong. Please refer to the below table for delivery estimates: