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We are one of the largest diamond suppliers in Hong Kong, we specialise in selling natural diamonds of all shapes and sizes, including rare coloured diamonds. We also source lab made diamond for customers on request, which you can also find in our consignment stockpile time to time. All our diamonds are GIA or IGI certified.

Yes, Diamond ICQ's domain is verified as a trusted website, which all our connection and customer data is securely encrypted and protected. We also only use trusted couriiers such as Fedex, DHL and UPS, opting for fully insured options to protect our client's interest.

You can begin by searching for your ideal stone in our 'Diamond Finder', or you can also start building your diamond ring directly by choosing your ring type in 'Ring Builder'.

Yes, all of our diamonds, including natural, colored and lab made diamonds are 100% authentic, verified by our founding team members in every trade. They are all verified by GIA and IGI, which every stone that we sell comes with relevant official certificates and documentations.

Yes, our showroom is located in Tsim Sha Tsui, Kowloon. Our exact address is: Unit 1101-2, Winfield Commercial Building, 6-8 Prat Avenue, Tsim Sha Tsui, Hong Kong

Due to the nature of diamond trading, tailored jewellery sizes and personal hygiene, we cannot not accept any cancellations or returns once your order is placed. However, we guarantee to fully refund any fake or illegitimate products that we sold.

Yes, we are known for our professional jewellery and gemstones appraisal and consultation services. Please phone or WhatsApp our gemstone specialists at +852 6688 7759 or click on the speech bubble at the bottom right corner of our website for live online customer support! You can also schedule a free consultation session with our customer representatives in our showroom here.

Click on the speech bubble at the bottom right corner of our website to chat with us instantly during our office hours between 9am - 7pm (GMT+8). You can also call or WhatsApp us at +852 6688 7759.

Yes, you can browse our live diamond stockpile via our diamond finder and make an appointment to view in our showroom before paying. You can also make a direct appointment to our showroom here.

We offer a complimentary one-time resize and jewellery polishing service within the first year of purchase to all our customers.

We accept most major credit cards, including Visa, MasterCard, American Express, UnionPay and Apple Pay.

We accept cash, bank transfer, EPS, FPS, PayMe, Cheque and Cashier Orders. We also accept most major credit cards with an extra 3% surcharge, including Visa, MasterCard, American Express, UnionPay, Apple Pay and WeChat Pay (1.5%).

We accept United States Dollars (USD), Hong Kong Dollars (HKD), Renminbi (RMB) and Diamond ICQ Store Credits.

Yes, it is generally very safe to ship diamonds. We strongly advise to pick a reputable forwarders like Fedex, DHL and UPS, as well as having your diamond's value fully declared and insured. These are our standard procedures when we ship out diamond and jewellery to our customers.

Currently, we only offer instruments for direct credit card purchases from our showroom. Please find partnering institutions, details and surcharge below:

Bank Instrument Period Surcharge
American Express 12 Months 5%
HSBC 12 Months 7%
HSBC 24 Months 9%
Standard Chartered 12 Months 5%
Bank of East Asia 12 Months 5%
Bank of East Asia 24 Months 7%

 

We aim to deliver your items in the fastest time possible! We ship out online orders within 2 working days from Hong Kong. Please refer to the below table for delivery estimates:

USA 7-10 Days
Europe 7-10 Days
Taiwan 1-3 Days
Singapore 1-3 Days
Malaysia 1-3 Days
Macau 1-3 Days